We strive to ensure your satisfaction with every purchase. If you are not satisfied with your e-book, you may request a refund within 14 days of purchase.
1. Eligibility
To be eligible for a refund, you must provide proof of purchase and a valid reason for the request. Refunds are not available for downloaded e-books unless they are defective or inaccessible. Refunds are processed through Paddle.com, and we will notify you once the refund is issued.
2. How to Request a Refund
To initiate a refund, contact us at contact@lumieresedu.com with your order details. We will process your request within 5 business days and notify you of the outcome.
3. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at contact@lumieresedu.com.